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FAQ's:
What is a Personal Assistant &
Concierge Service?
A Single Ray of Hope is personal and individualized assistance for the
home or business. It is a service for busy people, executives; families
and businesses or corporations with the intent of handling the
day-to-day projects or special events for you. All work is handled
promptly, professionally and in the manner and time that you want them
done. The following information shows the diversity of our services.
For the business.....Reservations,
travel arrangements, calendar management, organizing, planning and
coordinating meetings/conferences/special events, gift purchasing,
running errands, mailings, and office or computer work. It’s
having the benefit of having a person help on an as-needed basis but not
having to hire them as an employee or pay employment taxes.
For business/corporations…..Employers
provide this service benefit for employees to help retention and
boost morale which results in employees to be less stressed and able to
focus on work while at work. Running errands, shopping, meal
deliveries, taking pets to the vet, and waiting service for home
services are just a few ideas.
For the home…..Reservations,
travel arrangements, organization, gift shopping, managing calendars,
running errands, food shopping, party planning/set-up/clean-up, waiting
service for home servicing, serve as liaison for service agencies such
as housekeeper, lawn care, repairman; and vacation check-in service are
just a few ideas of how we can help you.
For the special occasions…..Weddings:
What would it be like to have your own Personal Assistant to travel
the wedding planning journey with you to ease the process? On
your special day, we can handle all the issues that arise so a
member of your family or wedding party don't have to.
Anniversaries, Birthdays, Cocktail Dinners: Leave the
reservations, planning, gifts, decorations, set-up and clean-up to
us. We can handle the details for you so that you can focus on
enjoying the special occasion.
What if assistance is needed
for a service not listed?
Our business is about personal
attention to our clients needs. The services listed are merely a brief
view of the work that can be provided. Services are only limited
by your imagination. We encourage you to let us know your need
and chances are we can accommodate you. If we are unable to meet your
needs, we will do our best to refer you to another provider.
What are the main benefits of
using your services?
Time Savings Frees up your
time to focus on what you want or need to do.
Less Stress Leaving your
“To Do” items to us frees you from the hustle and bustle.
Accessibility Provides
services to those that may be homebound.
Peace of Mind Know that
the work will be done to your standards and your time line.
Balance Decreases
workload by allowing others to do the work for you.
What is your service area?
Our service area is
Portage/Kalamazoo, Michigan and the surrounding area. Service can be
provided outside this area; however, a mileage fee will be added for
work performed outside of the 20 mile service area of Portage.
Unlimited
service area for computer work that can be sent via the internet
or parcel post for typing projects such as data entry, manuscripts,
thesis, or reports.
How do I order services?
You can call 269-720-7605 to discuss your
needs or send an email to
Marybeth@ASingleRayofHope.com. We will promptly provide you with an
email which includes project estimate and payment terms as well as a
service agreement. If you do not have access to email, other
arrangements can be made.
Are there membership fees or
long-term contracts?
We do not require a long-term contract or
charge membership fees. Our services are personalized to meet the
varied needs of our clients whether it is a one-time situation or a
short or long-term need. However, we do require clients to sign a
service agreement before the start of any project. Clients will not be
asked to sign multiple service agreements for recurring, similar
services unless the terms change.
How much does this service
cost?
Rates are charged on an hourly basis for
infrequent needs or a package rate for needs that require a larger block
of time. Package rates are set on a graduated scale which provides the
most economical rate for the larger blocks of time. The rates for
services range from $22-$25 per hour for routine work. Rates for
non-routine may vary. We encourage you to call for no-obligation
project estimate.
Costs for merchandise purchased at the
client’s request or services arranged through us but provided by other
vendors are separate and are the client’s responsibility.
Are Gift Certificates
available for purchase?
Yes! Gift Certificates are available for
all package types. Give the Gift of Time to your family,
friends, employees and co-workers. Call 269-720-7605 to purchase this
perfect gift.
How do you handle collecting
money for purchases?
Money for purchases is required in
advance. Clients that require purchases on a regular basis are
encouraged to provide a limited credit card for such purchases. These
credit cards are available at most credit unions/banks and are often
used for gift giving and can be allotted for very limited amounts.
How does the billing process
work?
Payment for services is due upon
completion of services unless otherwise arranged. Certain situations
may require payment in advance. Payments can be made in cash, check,
money order or
A Single Ray of Hope
gift certificates.
How much advance notice is
needed for requesting service?
We request and appreciate 24-48
hours notice for scheduling purposes. We understand that advance notice
is not always possible so we will always strive to meet your needs.
Our regular business hours are Monday –
Friday from 8:00 am – 6:00 pm. Services are available at other times by
appointment and a higher rate may be charged. We are closed on all
major holidays.
What if I need to cancel a
service?
A cancellation notice of 24 – 48 hours is
requested. If no notice is given, a charge of $20 will apply.
Cancellations will not be allowed once perishable items have been
purchased. |
