Every day in every way, I am getting better and better. - Ẻmile Coué
I receive daily coaching tips via text messages from Karen Vogelmann, Vision Coach and Owner of 'Your Awesome Life'. The above quote was one I received today and it holds special meaning to me so I wanted to share it with you. I have twelve siblings, so yes....that makes me the thirteenth child and the baby of my family. My brother, David, passed away 31 years ago....a very talented person with a kind soul. I remember him saying the quote above often. He had a love for music and played the guitar and piano beautifully. Our house was always filled with sounds of the Beatles, Cat Stevens and more. Great memories! This quote is also in the song written by John Lennon for his son, Sean. Beautiful boy. So you see, it just ties it all together for me in a lovely package to remember my brother. Thanks, Karen!
Karen's quote today did more than just share positive and uplifting thoughts to help guide my day.....it also made me remember my kind brother. I hope this quote will help your day be positive. You can visit Karen's website at YourAwesomeLife.com where you can sign up for her newsletter which always contains great articles.
Blessings! Mary Beth
Concierge services are no longer only for the rich and famous. Also, they are no longer used strictly in hotels. Concierge services are available to everyday people like you and I who need more TIME in our day. A Single Ray of Hope's clients can focus their time and energy on doing what they truly want and need to do....and very simply delegating the rest to us. Some people may wonder how they could utilize a concierge to make their lives more manageable. Katharine Giovanni of Triangle Concierge has written an excellent article below outlining 52 ways to use a concierge. Read on and ponder how you could have more balance in your life by utilizing a concierge. Mary Beth
52 Ways to use a Concierge By Katharine C. Giovanni, CCS www.triangleconcierge.com
One of the questions I get asked by the media is what does a concierge do? The quick answer is that a concierge will do anything in the yellow pages as long as it’s legal, moral and ethical.
Everyone single one of us tries to squeeze 36 hours into a 24 hour day, and when you do that you inevitably don’t do it very well. You get stressed …
Which leads to tired …
Which leads to not eating healthy because you’re craving “comfort” food …
Which leads to sickness.
A concierge is here to do the things that you have to, leaving you the time to do the things that you want to like spending more time with family and friends, putting more time in at the office, or relaxing with a good book!
That being said below is a list of 52 ways you can use a concierge. Since the real list of what a concierge can do for you is endless, the list below is merely here to get you started.
- Obtaining tickets to concerts, special events and sporting events
- Transportation Services - train, plane or automobiles … concierge can get it!
- Travel and Vacation Planning
- Business Referral Service - need a landscaper or a plumber?
- Restaurant Recommendations and/or Reservations
- Pet services
- Internet Research - need research done and you don’t have the time to do it?
- Personalized shopping and delivery
- Running to the post office
- Dry cleaning pick-up and/or delivery
- Grocery shopping
- Running to the hardware store
- Senior care
- Modified house sitting - need someone to wait for the service technician while you’re at work?
- Picking up or returning a gift
- Meal Delivery
- Home Inventory - video the contents of your home and keep it in your safe deposit box
- Bill paying
- Auto Maintenance
- Home Organization
- Notary Services - many concierge area a traveling notary and can actually come to you.
- House Cleaning Services
- Courier/Delivery Services
- Delivering lunch to nurses and doctors at the hospital
- Delivering a Meal - breakfast, lunch or dinner
- Prescription Pick-up and delivery
- Repair and Service Calls
- Returning a library book or a video
- Sick Care - sick in bed? Call a concierge and they’ll do your errands, arrange for dinner to be delivered and can be on hand to help your family out
- New Mommy Services
- Meeting and Event Planning; private parties
- Personal Chef Services
- Single Parent Helper
- Employee Relocation Services
- Gift baskets and Flower Delivery
- Landscaping Services
- Special Day Reminder Service
- Charter a Private Jet, Yachts or Helicopter
- Hire a concierge to assist you at your event, wedding or conference - also called “event concierge” and “wedding concierge”
- Need Security? They’ll hire a security company to assist you.
- Day Spa Services
- Fashion and/or Stylist Consultant
- Nanny Services
- Estate Planning
- Arrange for your Tee Time at the golf club
- Book your appointments for you
- Hire a Butler
- New to the area? A concierge will give you a tour of the town
- Catering Services
- Get Away Weekends
- Office help
- Moving assistance - let your concierge unpack those boxes and put it all away!! All you’ll need to unpack is your toothbrush.
If you are looking to hire a concierge, then I suggest you visit www.ICLMA.org and check out our international concierge directory.
For people who are looking to be a concierge, please visit www.triangleconcierge.com
Until next time!
About the Author: Katharine is an award-winning author and the world’s leading concierge trainer and consultant as well as a Certified Concierge Specialist (CCS) and Speaker. She is one of the founders of Triangle Concierge and is the Chairman of the Board and Founder of the International Concierge and Lifestyle Management Association (ICLMA) as well as the author of several business books including her award winning book Going Above and Beyond and The Concierge Manual.
If you wish to re-print this article, that’s fine. Just include the biography at the end of the article. Thank you!
copyright © 2010 by Katharine C. Giovanni
This morning, I met with Matt Goodlock of Clock Mobility at 5401 Portage Road, Suite 2b in Kalamazoo, Michigan. You can reach him at 269-903-2813 and view their website at www.clockmobility.com. I learned so much about adaptive mobility today! Great strides have been made in adapting vehicles with the ability for persons with limited mobility to be drivers and passengers in today's vehicles.
Long ago, my dad who was a double amputee was able to drive using hand controls and his wheelchair was stored in a topper on top of the vehicle. This was great because it provided him the opportunity to travel and be more independent.
Today's vans look like every day vehicles with side or rear door entry of wheelchairs. Even people who just need vehicle seats that can turn for easy entry into the vehicles and departing of the vehicles. Clock Mobility is the place to visit and talk to Matt BEFORE making car purchases. He can help you with the vehicle purchase or just guide you in purchasing the adaptive equipment BUT it has to be done right in the first place. No use buying a vehicle with the intent of making it adaptive in the future if you haven't looked at all the specifications needed. See Matt and tell him Mary Beth Esquibel of A Single Ray of Hope sent you.
Speaking for myself....it is easy to take being fully ambulatory for granted. The ability to get in a vehicle and drive without another thought. Others don't have it that easy. Being fully ambulatory could change in a moment with an accident for any of us. Let's all be more considerate of others.
Mary Beth Esquibel
Owner, A Single Ray of Hope
It is my pleasure to share the following article from Katharine Giovanni of Triangle Concierge. She has some valuable customer service advice to share. You can learn more about Katharine and her business at www.triangleconcierge.com.
Four simple words that will change your career
I want to share a very short story with you …
I had to go for my quarterly heart echo a few weeks ago (I’m a 2-year breast cancer survivor and they scan me all the time), and I often strike up a conversation with the hospital staff while I’m there. Being both a customer service and positive life trainer, it’s become a habit now to talk to people I stumble across during the day. If I can help just one person, it makes my day. Just making people smile and laugh brings me joy!
When we arrive, my husband and I park in the lot of the hospital, walk into the reception area, sign in, and quietly sit down and wait for them to call my name. Ron has been a pillar of strength through this cancer nightmare as he has been solidly by my side for every appointment, surgery and treatment! He often still comes with me to appointments.
When they call my name, I walk over to the woman behind the first door so I can be registered for the test.
“Good morning Mrs. Giovanni” she says brightly as I walk through the glass door.
Is it a GOOD thing that everyone here knows me by name? I wondered as I sat down.
“Are you the one who taught me to say ‘it was my pleasure‘ a few months ago?” she immediately asks me.
You see, the last time I was there, I struck up a conversation and we got onto the customer service topic, which I’ve been speaking on for the last decade or so. One of my biggest tips is to swap “you’re welcome” for “it was my pleasure” as it takes your customer service level up at least five notches! Just that one little thing changes the entire energy and brings your level of service a whole new level.
“Yes, yes I am” I said to her smiling.
“Oh, I’m so glad I’m the one checking you in today! I’ve been wanting to thank you for weeks now. I’ve been saying that ever since I saw you and the response has been amazing. Patients and staff are not only treating me better and with more respect, but I’m getting so much positive feedback! Thank you so much for sharing that with me. My supervisor loves it!”
I’ve seen changes in people, but this one was incredible. The last time I was there, she didn’t smile when I walked in, and signed me in for my test like a robot. So out of habit, I struck up a conversation with her to see if I could get her to smile at me. We chit chatted for a few minutes and eventually I got her onto customer service topics. I then quickly gave her a few tips that included smiling and saying “it was my pleasure.”
Just four simple words changed her entire outlook! Even more amazing was that it got her noticed by her supervisor which might lead to a promotion. Now THAT’s a positive change! The negativity was completely gone, and a warm, friendly and approachable woman was now sitting in front of me. What a difference!
So here’s my challenge to all of you … start saying “it was my pleasure” instead of “you’re welcome” for the next week and see what happens. I think you’ll be pleasantly surprised!!!
Sometimes it is the simple things in life that are the most powerful.
Have a great day all!
Katharine’s NEW book on how to live a positive life will be out this summer!
A Single Ray of Hope is finishing up several pet sitting jobs. We had great weather for dog walking! My four legged clients Zelda, Tucker, Tink, and Stella were able to stay in the comfort of their own homes while their owners traveled. It's less stressful on the pets when they can be in their own surroundings rather than a kennel. Our clients (the pet's owners) appreciate being updated on how their pets are doing too!
Peace of mind for the pets and their owners = PRICELESS.